Refund policy

Storefront Refund Policy

Effective Date: January 5, 2023

Thank you for choosing to shop with us at 32T Study System. We want you to be satisfied with your digital product purchase, and we have outlined our refund policy below to ensure transparency and clarity.

1. Refund Period: We understand that circumstances may change, and you may need to request a refund. For digital products, we offer a refund within 24 hours of your purchase. After this period, all sales are final, and we are unable to process any refunds.

2. Refunds for Digital File Corruption: Refunds will only be considered in the case of digital file corruption. If you experience any issues accessing or downloading the digital product due to corruption, please contact us immediately.

3. Refund Request Process: To request a refund due to digital file corruption, please send an email to Kandyce@KandyceEllis.com within 24 hours of your purchase. In your email, include your order number, a description of the issue, and any relevant details to assist us in resolving the problem promptly.

4. Non-Refundable Circumstances: Please note that refunds will not be provided for circumstances other than digital file corruption after the 24-hour refund period has elapsed. This includes changes of mind, accidental purchases, or any other reasons not related to digital file integrity.

5. Refund Processing: Once your refund request is received and validated, we will initiate the refund process. Refunds will be processed using the original payment method, and you will be notified via email once the refund is completed.

6. Contact Information: For any questions or concerns related to refunds or our digital products, please contact us at Kandyce@KandyceEllis.com.

By making a purchase on 32T Study System, you agree to abide by the terms outlined in this refund policy. We appreciate your understanding and cooperation.

Thank you for choosing 32T Study System.